May 192013
 

With responsive design, RSS, mobile and direct traffic to websites, there are some words to avoid when writing for online audiences.

Let’s take this site for example. Depending on how you are viewing it, the pictures might appear on the right or on the top of the content. The sidebar might be below all the homepage posts (especially on mobile) and not on the right where it would be on a desktop or laptop computer. But the posts might look different, yet, in the email newsletter or in an RSS reader.

Some words may not work across platforms and devices.

Some examples of words to potentially avoid

“Pictured at right/below”
Depending on the site’s design and the user’s device the picture might not be at right but instead below. This blog, as mentioned, uses responsive design and pictures show differently on different devices.

This also doesn’t work as nicely if posts are automatically fed into an email newsletter. The post might say “the picture below” but email readers actually have to click over to the website to see the picture and the rest of the post.

Solution: Don’t use the phrases. Use self-explanatory pictures and/or add a caption/cutline. Don’t even call the photos out in the copy. They should work without saying: At right….

“After the jump”
I don’t see this all that often anymore but I do see this. This refers to that the story continues after clicking on a link (and stems from the newspaper industry where stories jumped from the front page and continued on another page).

This works for readers who are visiting the site’s homepage. “After the jump” makes sense to them. But this doesn’t work on RSS feeds or if somebody has a direct link to the article. It’s not necessary for those readers and might not even make sense.

“As mentioned above”
I usually notice this in books (on my iPad Kindle) where the author says this and whatever is supposed to be above is actually on a previous page.

Solution: Say “as mentioned earlier” or avoid this altogether.

Not words: Some picture alignments or naming conventions don’t work
We might as well assume that everything that is typed into a picture field or on WordPress will be public somewhere.

At United Way of East Central Iowa, where I’m currently the VP of Communications and Innovation, we publish a monthly Young Leaders Society profile. The one about Amber Doyle can be found here.

20130518-143010.jpgAs you can see in the first screen grab the web version has no text with her and her family’s photo. (By the way, did you notice how I didn’t say: The screen grab ON THE RIGHT? It’s hard not to. I caught myself wanting to write ON THE RIGHT. Because as I’m writing this it indeed will be ON THE RIGHT, but some of you will see it ABOVE.)

But check out the second picture, which is how this same post displayed in Flipboard, an iPad reading app. The title of the picture shows up here “Amber Doyle cropped,” which is what I called this picture when I cropped it. But why do my readers have to see this?

20130519-182611.jpg

Main take-aways

Words matter, especially in our online blog posts. As devices continue to evolve it’s important for us – the content producers – to consider how our chosen words add value to our consumers.

If we say to check out the picture below, but it’s not below, that doesn’t add value. It might even be confusing. Saying that a photo is “cropped” is only useful for internal purposes.

How do we remember this? Some words, are just good to eliminate completely (see above), but I’m sure we’ll run across more examples down the road. At that point we’ll just learn from those.

- Christoph

Apr 142013
 

This article over at Fox 13 News out of Salt Lake City was a good reminder how social medial (even if not used by a person) and somebody’s appearance in an offline place can connect.

From the article:
Simonelli says he learned about Instagram the hard way; one of his sources informed him that a local gang member had snapped a picture of Simonelli while he was out to dinner with his family. That photo was put on Instagram with a derogatory remark about police.

“I had no idea about it until it was provided to me,” he said. ”As I explain to cops, teachers, everybody, you always have to be watching your surroundings. You never know, I didn’t see that individual take a picture of me. Doesn’t take long for anybody to take a quick picture on a phone nowadays.”

This is something I continue to talk about in social media presentations.

Do I have a right to privacy when I walk my dog? Probably not. Can somebody take my picture and post it wherever? Probably.

It will feel awkward, perhaps, but can they do it? Sure. Is it legal in all instances to take somebody’s picture and post it? Maybe not, but that doesn’t mean people won’t try.

People thinking about doing this, though, might consider this: How will the other person feel if I post this photo? Will it help us build a better connection? Will they be happy or embarrassed?

Taking a photo of a person speaking to a group about public communication (which I do from time to time) they probably won’t mind if you post it. They might even appreciate it. I know I do.

But what if you take a not-so-flattering picture of them? WIll they feel the same positive way? Maybe not. I know I’ve taken pictures of people speaking at events and they didn’t turn out very flattering. So, I didn’t post them.

Perhaps the question to ask: How would I feel if I was the person in the picture?

When in doubt: Ask. “Would it be OK to post this picture?”

Some people – including the gang members mentioned in the Fox article – wouldn’t do that, but it could help build connections and share something publicly at the same time.

Apr 092013
 

Note: This first appeared on the United Way of East Central Iowa Marketing Blog.

At United Way in Cedar Rapids, we try to build community awareness around specific topics. While our main areas (income, health, education and volunteering) remain the same, there are many sub-topics that we want to highlight throughout the year.

To accomplish this we create topical homepages for different time periods. For example, when we have a community event on Adverse Childhood Experiences we highlight this topic on the homepage. At the beginning of the legislative session we created a video that highlighted how we can help our families that do not earn enough to meet basic needs.

When we were looking to recruit volunteers for 150-some projects, we decided to launch a Virtual Volunteer Fair.

Using WordPress on the backend, this is relatively easy to set up.

Continue reading »

Apr 072013
 
Speaking to the Cedar Rapids Optimist Club.

Speaking to the Cedar Rapids Optimist Club.

This specific presentation was first created for 15-minute presentations at the Cedar Rapids Optimist and Marion/Cedar Rapids Rotary clubs in April 2013.

In this presentation, I give a quick overview of social media, who uses it and why people might consider joining the social media bandwagon.

Branding a business or oneself, of course, is one reason. Doing this successfully can help us feel more connected, become more knowledgeable and even make more money.

Helping share the community’s and your own story is another reason to get involved. If we aren’t writing stories down (either in a blog post – though I don’t necessarily think that blogs are social media – in Tweets or on Facebook, for example) our stories will only live in somebody’s memory.

Social media can help us as a business, personal brand and the community as a whole.

The slides from the presentation are below.

Apr 072013
 

20130407-144028.jpgWe’ve all seen the posts:

Here’s a picture of my lunch.
I ran xx miles today.

Sometimes variations include:
Running on a treadmill is harder than outside.

I’m so hungry for a snack from …

Sometimes friends or followers complain to whomever posted the update.

Do we really need to know what you ate or how far you ran?

But there’s some use to these kind of updates.

If somebody finds a good restaurant with some great food I might appreciate the post. I’ve checked out restaurants based on updates like that.

If somebody cooked a new recipe – especially if it’s unusual – why not share it. Perhaps we can try it.

If somebody has taken up running why not share it? It might inspire others.

I started running again in 2012 and I appreciate hearing other people’s struggles and successes. I can learn from them and push myself harder.

It’s also great to hear if others found a new route or a new tracking app.

Sharing is OK, especially when it can add something to the discussion or the community’s shared knowledge base.

Mar 312013
 

Some thoughts on writing and sending news releases to the media.

1) Write for everyone, not just the reporter. This allows the reporter to copy and paste, if they chose to.

2) Value… why should people care? Tell them!

3) Don’t quote yourself. The whole release is technically a quote from the person sending it.

4) Don’t pad yourself on the back too much. Compliments are much stronger when they come from others.

5) Get to the point. We are all busy – journalists, too. Value their time.

Additional thought: Post the information on your website for anyone interested and not on the distribution list.

Mar 122013
 

Note: These are two classes I taught at the Mid-Winter Institute in 2013 in Madison, Wis. This was first published on the United Way of East Central Iowa Marketing site and is published here under United Way’s Creative Commons license.

Slides from the 2013 United Way Mid-Winter Institute communication training sessions can be found below.

Communication Across Channels: Why, How & When

Attendees on average rated this session a 4.3 on a 5-point scale. All attendees said the presenter was knowledgeable about the topic and that they could use the information provided.

Some of the comments on key takeaways:
Helpful tools to better connect.

Lots of great stats on people’s behavior and ideas what to write about.

Concept of creating content one time and editing and replicating for all channels.

It’s OK to distribute same information across many channels. What I needed to hear.

Simplifying is smart, not lazy.

Specific ideas on sharing information in new ways.

Helpful to hear that as long as we’re doing things well it won’t matter what the next venue is.

Ideas to expand our social media and communications presence in our community.

Nice way to think about all channels. I appreciated ways to think about measurements.

Overview
Gone are the days when printed materials were the only content delivery channel. Today, there are many. Social media, websites, events, news releases, TV, billboards and who knows what’s going to be invented next. We can’t ignore new channels that might help us distribute our content and engage with new (or old) audiences in new ways. But who has the time to focus on each channel as a standalone piece? This session gives a step by step guide on how to implement a strategy that takes all relevant channels into account and offers tips on how to format content for them based on user expectation. In the long run this should allow you to efficiently manage all your channels and grow into the future. The session also covers how to measure success – short and long term.

Related links:
2013 Non-Profit Marketing Trends
The Zero Moment of Truth
ChristophsBlog.com
United Way of East Central Iowa Marketing Blog

How to tell an engaging story

Attendees on average rated this session a 4.3 on a 5-point scale. All attendees said the presenter was knowledgeable about the topic and most said that they could use the information provided.

Some of the comments on key takeaways:
New ideas from other United Ways.
Better use of channels for distributing stories.
Focus on all channels.
Keep it simple. Then simplify it more.
Story development
All staff are storytellers and spokespeople
Tips on how to spot your business goals
Great session. Can tell you are passionate about communication!
Authenticity in storytelling
The importance of paying greater attention to everything we say to determine if message has intended effect.
Always be aware of stories and keep gathering stories.
Create for website and then use for in other channels.
Many takeaways!
Put so much stuff out there that you don’t get hung up on any one piece/article/Tweet

Overview
This session dives into how to develop authentic stories. Consider ways to identify and share stories year round and how to move into the direction of telling authentic (that doesn’t mean negative!) stories that help your United Way engage with the community.

Many factors go into doing this:
What resources are available?
What skills can employees pick up?
How comfortable are leaders and others involved with sharing stories?
How comfortable are we from moving from marketing speak and “talking points” to authentic language?

Key takeaways: How to identify stories, Identifying the best way(s) to tell them, How to execute efficiently, Identifying channels, measuring results, tips on making time to respond and talking with people on all those channels.

Related links:
United Way of East Central Iowa videos
Stories’ impact on the brain
Kirkwood Community College Social Media Strategy Class – 2013
How people use devices: The iPad
People want to be entertained (Humor in advertising)
Content Strategy for Non-Profits
Attention span statistics

Mar 092013
 

This is one of the things not to say when giving a presentation, setting up a discussion on a topic or trying to get somebody’s input.

Why?

It can set people up to not listen fully to what the message will be.

“Oh, this will be complicated. And I haven’t had a cup of coffee, yet. I won’t get it.”

“I was never good at complicated things.”

If the audience reacts that way, those specific audience members are lost – or at least there’s a chance they won’t be getting as much out of the discussion as they could with a different setup.

Now, on the flip side there might be some people who like the challenge.

“Oh, this will be complicated. Ready to figure this out.”

But, why take a chance? What if everyone has the first reaction? The entire audience’s attention may have been lost.

Continue reading »

Feb 142013
 

Many people publishing content online want comments – meaningful ones, not troll ones, of course. But some sites make keeping track of conversations in comments easier than others.

Some sites let you comment and the only way to keep track of the conversation is to come back to the site and check if anyone has said anything. Many of us are busy and this probably isn’t a very efficient use of time. Plus, if nobody replies, this isn’t a very meaningful exercise.

20130214-064155.jpgSome sites allow you to sign up to be notified by email of follow-up comments. I find that very user-friendly.

  • I read the article.
  • If I have something to add, I’ll leave a comment.
  • Somebody replies I get an email.

It’s so easy and helpful. So why aren’t more (all?) sites offering this? I don’t know. Probably because it takes time to figure out what technology solution would work best. Or it hasn’t crossed the website manager’s mind.

As you can see on this site, I don’t offer that exact solution, but if you comment through LiveFyre, they will send you an email if somebody replies.

It comes down to making it easy for people to participate and stay in touch! Adding this feature will make the conversation easy … and help it – let’s hope – be meaningful.

Feb 082013
 

Note: This first appeared on the United Way of East Central Iowa Marketing Blog.

At United Way, we bring the community together around issues we are working on in the areas of education, health and financial stability. We believe that we can fix community problems together by advocating, giving and volunteering.

One way of doing that includes the sharing of relevant content. Where can this content be found? We try to share content (often stories) wherever people are. This includes our website, Facebook, Twitter, our monthly email newsletter, printed materials, billboards and other channels.

We don’t produce unique content for each channel but instead gather relevant content and then format it for each channel based on users’ expectation.

Just about everything we produce can be found on the website in one form or another. (See image at the bottom). The only exception typically is information about invite-only events before the event. After the event we often post a video of the program or share other content (like a society’s goals) shared at the event.

Here’s an example of how this process plays out:

  • We interviewed a mom and her son who benefited from services funded by United Way. We shot video of them and also took high-quality photos. The story went online as a video.
  • We then typically look at how to share the story on other web-based services, like Facebook, for example. Sometimes we link to the website, but it all depends on what the intent of the piece is. For example, we upload pictures straight to Facebook, because it’s a much better user experience than asking users to click a link. Plus people can (and do) tag themselves. When we post a video and are asking people to donate or volunteer, of course, we have to add a link. Our guiding principle is: What’s the best user experience and what are we trying to accomplish?
  • We then transcribed the story and posted the transcript online with the video and pictures. This way people who can’t watch videos for one reason or another could still read the story. While that’s not perfect it’s a better user experience than just looking at a page that says that the video won’t play for you.
  • We then analyze where else we can share the story.
  • In this case, it was used in printed campaign materials. (That’s why we always take high-quality photos of all our stories.) Obviously, we can’t use all the content from the video so we pick relevant and brief soundbites to use as quotes.
  • The story was also highlighted on billboards around Cedar Rapids.
  • At the same time we are looking at other distribution channels: Would this story make a good op-ed piece for the local newspaper, for example? If we think so, we might pitch it to the paper and then rewrite (reformat) the content that we already have.

Why are we putting so much thought into this? We know that our audiences and potential audiences are gathering in many different places today: At work, at events, on social networks, on the web, and so on. We are trying to connect in meaningful ways with them. Wherever they are.

content delivery channels strategy oct 2012

An example

An example of this was the Feb. 7, 2013, Campaign Celebration.

thank you 2013 homepage

We promoted the event beforehand and the content from the event was then shared on many channels including:

  • On Twitter during the event.
  • On the website, which was switched to this as soon as the announcement was made.
  • In the email newsletter, which was sent to thousands of people as soon as the announcement was made.
  • Through a news release sent as soon as the announcement was made.
  • Facebook updates
  • Two electronic billboards that went live in Cedar Rapids an hour after the event.
  • A video from the event and of the two videos shown at the event.
  • A photo gallery on the website and on Facebook.
  • A leaderboard ad for two days after the announcement on TheGazette.com.
  • A newspaper brief in the print edition of The Gazette the following day and coverage online.
  • Coverage on KCRG‘s 10 p.m. news the night of the event.
  • Coverage in the daily Corridor Business Journal update.